Service & support

Service, training and support for every tug

We don’t stop at delivery. Tractive Power services, maintains and supports every tug we build, with national service engineers, operator training and free advice from the people who make the machines.

Designed and manufactured in the UK

After delivery

Five things every Tractive Power customer gets.

Servicing, training, warranty and advice all come from the people who designed and built the machine, so there is no third party between you and the engineers.

Servicing & maintenance

Call-out repairs, scheduled preventative visits and servicing at set intervals, from national engineers who carry most parts on the van. 98% of faults are fixed first time, and we aim to respond to a breakdown within 24 hours.

Service packages

Operator training

You don’t need a licence to drive a Tractive Power tug, but we recommend full training when it’s delivered so everyone who uses it drives it safely and gets the best from it. Refresher sessions and new-starter training are available at any time.

Book training

Two-year warranty

Every new tug comes with a two-year warranty as standard, backed by our own UK service team rather than a third party. Ask for the full terms when you order.

What it covers

Site visits & advice

One of our advisors visits your site, looks at the load and the route, and recommends the right machine and coupling. The visit is free, and you get a clear quotation and specification sheet afterwards.

How a visit works

Bespoke design

Design and manufacture happen in-house at Cheddleton, so when a standard coupling doesn’t fit we build one around your load, along with the trolleys, trailers and stillages to go with it.

Custom couplings & machines

Need an engineer, or a quote for a service plan?

Ring the works in Cheddleton and you’ll speak to the service team, not a call centre. Or leave a number and we’ll call you back.

Servicing & maintenance

Keep your tug safe and working.

Like any manual handling equipment, your tug needs servicing at regular intervals. It keeps the machine safe for your team and avoids unplanned downtime.

Shared equipment often picks up knocks that nobody reports, and not all damage is visible. A proper inspection finds problems before they stop the job.

Our engineers are based around the UK and carry most parts with them, so the majority of repairs are done in one visit. Over busy periods we can also hire you a spare unit while yours is away.

Service packages to suit how you work

  • Call-out repairs when you need them
  • Scheduled preventative maintenance visits
  • Servicing at set service intervals
  • National service engineers who carry most parts, with a 98% first-time fix rate
  • We aim to respond to breakdowns within 24 hours
  • Spare units available to hire over busy periods

Call 01538 360372 to talk through a service plan.

2 years

Warranty on every new Tractive Power tug, as standard

Warranty

Two years’ warranty as standard.

Every new Tractive Power tug comes with a two-year warranty, honoured by our own UK service team. If something fails in that time we fix it, and because we build the machines, the parts are on the shelf at Cheddleton rather than on order from a supplier. Ask us for the full warranty terms when you order.

Porter moving a medical equipment trolley with an electric tug along a hospital corridor
Site visits & advice

Free advice, on your site.

Not sure how to solve a manual handling problem? One of our advisors will visit your site, look at the load and the route, and recommend the most efficient, cost-effective way to move it. We can bring a machine for a live demonstration, or start with a Microsoft Teams call if that’s easier.

The consultation is free, and you’ll get a clear quotation and specification sheet afterwards.